Frequently Asked Questions
Everything you need to know about your Paris Texas experience.
Where does Paris Texas ship from and what are the delivery times?
All orders are dispatched from our warehouse in Italy. Standard shipping within Europe typically takes 2-4 business days, while international shipping to the US and rest of world takes approximately 3-7 business days.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, with all tags attached and in the original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I determine the right size for my boots?
Paris Texas footwear generally runs true to size. However, for pointed-toe styles or those with a narrow shaft, we recommend sizing up a half size for a more comfortable fit. Please refer to our detailed Size Guide located on each product page.
Are duties and taxes included in the price?
For orders shipped within the European Union, VAT is included. For international orders (including the US and UK), duties and taxes are calculated at checkout or may be charged upon delivery depending on the selected shipping method and destination country.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In certain regions, we also offer buy-now-pay-later options through Klarna.
How should I care for my leather and suede products?
To maintain the longevity of your shoes, we recommend avoiding direct contact with water, heat, and oil. For suede, use a soft brush to remove surface dirt. For smooth leather, use a high-quality leather conditioner and store your shoes in the provided dust bags.